Once we have received your Complaint Form, the following takes place:
- We notify you that your complaint has been received.
- The Executive Secretary reviews the complaint and assigns an appropriate investigator.
- A Board inspector conducts an investigation to compile a report that is presented to the Board.
- The Investigative Member of the Board reviews the Investigative Report to determine if any possible violations of Kansas Law have occurred.
- The Board determines if a hearing is warranted and notifies the appropriate parties.
If possible violations are indicated in the Board’s opinion, then a hearing with the licensee is arranged according to the Kansas Administrative Procedure Act. The hearing is to give the licensee an opportunity to present his/her case. There is a possibility that the person submitting the complaint or other appropriate parties will need to appear at the hearing, but this is not always the case. The Board has the legal authority to revoke, suspend, or restrict the individuals that they regulate. Monetary fines are also a part of the Board’s authority.